^(http://rajcomics.co/goto/http://freshersjobs24.com/wp-content/uploads/2015/10/Amazon-Logo-e1456236480571.jpg)Amazon Recruitment in Hyderabad For Customer Service Associate (International Voice Process). 10+2, Graduates, Post Graduates are eligible to apply for this job. More details regarding Amazon Hyderabad Job Openings is given below.
Company Name: Amazon
Job Location: Hyderabad
Job Position: Customer Service Associate (International Voice Process)
Salary: Rs. 3,50,000 – 4,20,900/- per annum
Experience: 0 to 5 years
Qualification: 10+2, Any Graduation, Post Graduation
Job Description:
An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers.
This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.
Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.
Locations – Hyderabad (WFO/WFH).
Eligibility Criteria:
Minimum qualification is 10+2. Any graduate/ PG is eligible to apply.
Knowledge and Skills Required:
Communication Skills:
Excellent communication skills (written and verbal).
Ability to communicate correctly and clearly with all customers.
Excellent documentation skills.
Good comprehension skills ability to clearly understand and state the issues customers present.
Ability to concentrate follow customers issues without distraction to resolution.
Good composition skills ability to compose a grammatically correct, concise, and accurate written response.
Work successfully in a team environment as well as independently.
Computer Knowledge/Skills:
Ability to use a desktop computer system.
Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer.
Excellent typing skills.
Demonstrates understanding of the Internet, Amazon.com website, and competitor websites.
Demonstrates an ability to successfully navigate websites.
Demonstrates a proficient knowledge of email applications.
Demonstrates an ability to learn in various media.
Ability to successfully adapt to changes in the work environment.
Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.
Ability to empathize with and prioritize customer needs.
Demonstrates interpersonal skills with a diverse customer base.
Demonstrates conflict resolution, negotiation, and de-escalation skills.
Demonstrates ownership to resolve challenging customer issues, escalating when necessary.
Ability to determine customer needs and provide appropriate solutions.
Maintain regular and reliable attendance, including the daily schedule as assigned.
Flexible with the working schedule; may be expected to work weekends, holidays and events.
Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season.
Problem Solving Skills:
Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
Ability to approach problems logically and rationally
Action oriented and self-disciplined
Organized and detail-oriented
Ability to quickly and effectively prioritize work time in various departments to meet business need
Ability to maintain composure in highly escalated situations
Qualified candidates will be comfortable in a multi-tasking, high-energy environment.
They will be creative and analytical problem solvers with a passion for excellent customer service.
Additional Perks and Benefits:
Over time and night shift allowance.
Internet allowance.
Sodexo – Zeta meal.
Insurance.
How To Apply:
Apply For This Job ^(http://rajcomics.co/goto/https://www.naukri.com/job-listings-customer-service-associate-international-voice-process-amazon-telangana-0-to-5-years-210423006060?)
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^(http://rajcomics.co/goto/http://freshersjobs24.com/wp-content/uploads/2015/10/Amazon-Logo-e1456236480571.jpg)Amazon Recruitment in Hyderabad For Customer Service Associate (International Voice Process). 10+2, Graduates, Post Graduates are eligible to apply for this job. More details regarding Amazon Hyderabad Job Openings is given below.
