^(http://rajcomics.co/goto/http://freshersjobs24.com/wp-content/uploads/2016/03/NCR-Corporation.png)NCR Corporation Recruitment in Mumbai For Customer Care Representative Position. High School or Diploma or Graduates are eligible to apply for this job. More details regarding NCR Corporation Mumbai Job Openings is given below.
Company Name: NCR Corporation
Job Location: Mumbai
Job Position: Customer Care Representative
Experience: 0 to 1 year
Qualification: High School/Diploma/Graduate or Equivalent
Job Description:
Provide phone support on Retail products, systems and various software products and provide accurate and creative solutions to user problems of moderate nature to maximize product or system availability.
At an entry level, learns processes and systems and applies this to the basic assignment/distribution of workload of CEs in order to meet SLAs.
Accepts and routes calls (high call volume).
Gathers problem information and records data in desktop tools.
Monitors incident status and escalates cases that are not resolved in a specific timeframe.
Schedule customer installation activity.
Responsible for ensuring the customer’s entitlement to services.
Take ownership of service requests from customers and ensure timely and satisfactory resolution of problems.
24×7 rotational shift (Night shifts).
Functional Skills & Competencies:
Applies knowledge of:
Problem routing, tracking and escalation procedures.
Advanced problem-solving and troubleshooting skills.
Data entry software applications and related desktop tools.
Relationship-building skills; Excellent communication skills, verbal and written as well as listening skills.
Possess strong customer service skills and be able to work in a dynamic team environment.
How To Apply:
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^(http://rajcomics.co/goto/http://freshersjobs24.com/wp-content/uploads/2016/03/NCR-Corporation.png)NCR Corporation Recruitment in Mumbai For Customer Care Representative Position. High School or Diploma or Graduates are eligible to apply for this job. More details regarding NCR Corporation Mumbai Job Openings is given below.
