Action for Your Website: https://rajcomics.co
The European Union’s Online Dispute Resolution (ODR) platform was officially discontinued on July 20, 2025.
Therefore, you should not add a link to the old ODR platform on your website. The service no longer exists, and linking to it will only lead to a page explaining it has been shut down, which can confuse your customers.
What You Should Do Instead for EU Compliance
Your goal is to ensure your customers have a clear path for resolving disputes. Here is the current best practice for your website, https://rajcomics.co:
1. Remove Any Existing ODR Links
First, check your website’s footer, Terms and Conditions, and any help/contact pages to ensure you do not have any old, lingering links to the EU ODR platform. If you find one, remove it.
2. Provide Clear Contact Information
The requirement to have a clearly visible and easily accessible email address for customer complaints remains. Make sure your email is present on your site, not just a contact form.
3. Update Your Terms and Conditions
You should add a clause to your Terms and Conditions that explains the process for dispute resolution. Here is a sample text you can adapt for https://rajcomics.co.
Sample Clause for Your Terms and Conditions:
“Dispute Resolution for Consumers in the European Union”
“We are committed to resolving any issues or complaints directly and amicably. If you have a complaint regarding a purchase from https://rajcomics.co, please contact us first at [Your Customer Service Email Address].
“While the former European Union’s Online Dispute Resolution (ODR) platform is no longer in service as of July 2025, you may still have the right to refer unresolved disputes to a national Alternative Dispute Resolution (ADR) body in your EU member state. These bodies provide out-of-court settlement procedures.”